Include all relevant information, such as questions we need answered to troubleshoot quickly and get you back in business.
HOW TO SUBMIT A GREAT TICKET
We need to know as much as possible about the issue in order to resolve it. Please review this list and submit as much information as you can about each item:
HOW TO SUBMIT A GREAT TICKET
We need to know as much as possible about the issue in order to resolve it. Please review this list and submit as much information as you can about each item:
- What the issue.
- When it occurred.
- Where it happened (specific page/URL/ function).
- Who is experiencing the problem.
- Internal staff, members of the association/MLS, consumers, etc. Include names, email, and/or user IDs.
- Did you attempt to fix the problem?
- If you attempted to troubleshoot, provide the steps you took and their results.
- If data related, provide details of what exists in your data feed.
- What did it look like on your screen?
- Provide details, screenshots, and screen records when possible.
- Can the issue be replicated on multiple computers, browsers, devices?
- Is the problem happening on one browser vs all browsers, PC vs Mac, etc.
- Do you see any specific error message?
